WHAT:

The DTV Residential and Small Business systems will be discontinued at 3:00 a.m on Wednesday, December 1, 2021. Customers subscribed to the DTV Limited Basic, DTV Complete Basic, DTV Employee Complete Basic, and DTV Small Business service plans have until 5:00 p.m. on November 30, 2021, to convert to iVideo.

WHY is my DTV being shut down?: 

Due to the technology changes from the C-Band spectrum auction, the DTV Headend equipment is no longer compatible and it is not financially feasible to update the outdated equipment.

What do I need to do to convert to Pioneer iVideo streaming TV service?:

Below is a list of requirements needed for streaming:

• A Pioneer Internet Account
• An HDMI Compatible Television
• An Internet-capable device and Email Address
• An account subscription to the streaming platform of your streaming device. (Amazon, Apple, or Google). iVideo is not compatible with Roku devices.
• Sign up to convert to Pioneer iVideo
• Download Pioneer iVideo app

If you are ready to start streaming and convert to Pioneer iVideo, then complete and submit the form below.

iVideo Conversion offer:

Sign up for this special conversion offer before it expires on 11/30/21!

Convert to the iVideo Essential Package or higher and you will receive:

• FREE Tech Installation OR a $75.00 One-Time Bill Credit if you install the equipment yourself.
• Free Amazon Fire TV Stick 4K and a $30.00 Netflix Gift Card OR you may choose to lease an iVideo Set-Top Box starting at $5.95/each.

Free $30.00 Netflix Gift Card is only available with the Amazon Fire TV Stick 4K replacement equipment. Allow 6-8 weeks for delivery. Free Amazon replacement equipment is only valid on the existing active DTV Equipment, up to a maximum of 5 replacement devices. Must subscribe to Pioneer Internet. DTV replacement equipment is available while supplies last. Offer expires 11/30/21. Amazon is not a sponsor of this promotion.