If you have dial tone and can't call out, the trouble may be with the phone itself, the cord, or with the phone wire inside the premises. Check first to ensure that you have not subscribed to one of the call restriction products which allows you to restrict the numbers that can be called from your telephone. Is it a long distance number that you can't call? Go to troubleshooting information for Can't Call Long Distance. Take a different phone or cord and plug it into the wall or baseboard jack. If the phone works, the problem is with the first phone or cord. If the phone does not work, the problem is probably the inside wiring. Call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance.