Simply dial 611 from a Pioneer landline telephone or call 1-800-641-2732.  If necessary, a trouble ticket will be created and a technician will review the information and call back.  Have the following information available when calling in and it’s best to call from a phone other than the device that is having trouble:

  1. Details of trouble including date, time, location and numbers of other devices involved
  2. When did the issue start?
  3. Is the issue in one location or multiple locations?  Be as specific as possible.
  4. Provide an alternate contact number so that when a Cellular Resolution Technician calls back, troubleshooting steps can be performed on the device that is experiencing trouble.

**When a technician calls on a trouble ticket the number that will show on caller ID will display as an 800 or 888 toll free number.