Simply dial 611 from a Pioneer landline telephone or call 1-800-641-2732. If necessary, a trouble ticket will be created and a technician will review the information and call back. Have the following information available when calling in and it’s best to call from a phone other than the device that is having trouble:
- Details of trouble including date, time, location and numbers of other devices involved
- When did the issue start?
- Is the issue in one location or multiple locations? Be as specific as possible.
- Provide an alternate contact number so that when a Cellular Resolution Technician calls back, troubleshooting steps can be performed on the device that is experiencing trouble.
**When a technician calls on a trouble ticket the number that will show on caller ID will display as an 800 or 888 toll free number.