My Phone Is Dead; I Have No Dial Tone
| No dial tone? Going through this step-by-step troubleshooting guide might help. |
| Ask yourself the following questions: |
| Are all the telephone's completely plugged in at the jack and/or the base of the phone? |
| Are all phones, fax machines and other home office equipment properly hung up? |
| Are there any cuts or frays in the cords? If so, try replacing the cord. You can purchase one at your local Pioneer Business office for under $2.00 for a 25-foot cord. |
| Are the batteries good on your cordless phones? |
| Unplug the phones and office equipment - then plug them back in - see if that helps. |
| Still no dial tone? If you have Tele-care, dial 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) to reach a Pioneer representative. |
| If you don't have Tele-care, there may be a charge for a Pioneer repairman to come out and fix your phone line - but there's still more you can check out before calling. |
| So, you've figured out there isn't any dial tone inside your house; maybe there isn't any dial tone at the NID where Pioneer's network arrives at your home? |
| Print the instructions below, grab a flat head screwdriver and take a basic telephone outside to the NID. The NID is the Network Interface Device that brings Pioneer's network to you. |