What is hotline? Am I charged for that?

If the account is not paid by late notice due date the account will be Hotlined, the customer can receive calls, but will be unable to make calls. When service is hotlined calls goes into our “Direct Pay” automated system. Customer will be given several choices, one being to pay account by debit or credit card, and service will then be unhotlined. At this time a $15.00 hotline fee per account will be added to the bill also a $3.00 fee for using “Direct Pay”. There is also an option in “Direct Pay” to talk to a Pioneer Representative to make payment we will “Remove Hotline” and the $15.00 fee per account along with the $3.00 fee will automatically be charged to the account. The fee will show up on the following bill.