Broadband Facts

Fixed broadband consumer disclosure – Pioneer DSL

Choose Your Service Data Plan for Lite Plan

Monthly charge for month-to-month plan $39.95
Monthly charge for 2 year contract plan $39.95
Click here for other pricing options including promotions and options bundled with other services, like cable television and wireless services.
Other Charges and Terms
Data included with monthly charge Unlimited
Charges for additional data usage $0.00
Optional modem or gateway lease – Customers may use their own modem or gateway; click here for our policy Not Applicable
Other monthly fees Not Applicable
One-time fees
Installation fee(can be waived with a service commitment) $150.00
Deposit (waived if current Pioneer customer) $75.00

Government Taxes and Other Government-Related Fees May Apply:
Varies by location
Other services on network
Performance - Individual experience may vary
Typical speed downstream 1.5Mb
Typical speed upstream 768Kbps
Typical latency 20.9 milliseconds
Typical packet loss 0%
Network Management
Application-specific network management practices? No
Subscriber-triggered network management practices? No
Privacy See our privacy policy
Complaints or Inquiries To contact us: online/888-782-2667

To submit complaints to the FCC: online/(888)225-5322

Learn more about the terms used on this form and other relevant information at the FCC’s website.
 Broadband Facts

Fixed broadband consumer disclosure – Pioneer DSL

Choose Your Service Data Plan for Essential Plan

Monthly charge for month-to-month plan $49.95
Monthly charge for 2 year contract plan $49.95
Click here for other pricing options including promotions and options

bundled with other services, like cable television and wireless services.

Other Charges and Terms
Data included with monthly charge Unlimited
Charges for additional data usage $0.00
Optional modem or gateway lease – Customers may use their own modem or gateway; click here for our policy Not Applicable
Other monthly fees Not Applicable
One-time fees
Installation fee(can be waived with a service commitment) $150.00
Deposit (waived if current Pioneer customer) $75.00
Government Taxes and Other Government-Related Fees May Apply: Varies by location
Other services on network
Performance - Individual experience may vary
Typical speed downstream 4Mb
Typical speed upstream 768Kbps
Typical latency 20.9 milliseconds
Typical packet loss 0%
Network Management
Application-specific network management practices? No
Subscriber-triggered network management practices? No
Privacy See our privacy policy
Complaints or Inquiries To contact us: online/888-782-2667

To submit complaints to the FCC: online/(888)225-5322

Learn more about the terms used on this form and other relevant information at the FCC’s website.
 Broadband Facts

Fixed broadband consumer disclosure – Pioneer DSL

Choose Your Service Data Plan for Preferred Plan
Monthly charge for month-to-month plan $59.95
Monthly charge for 2 year contract plan $59.95
Click here for other pricing options including promotions and options

bundled with other services, like cable television and wireless services.

Other Charges and Terms
Data included with monthly charge Unlimited
Charges for additional data usage $0.00
Optional modem or gateway lease – Customers may use their own modem or gateway; click here for our policy Not Applicable
Other monthly fees $10.00 Stand Alone fee, if applicable
One-time fees
Installation fee(can be waived with a service commitment) $150.00
Deposit (waived if current Pioneer customer) $75.00
Government Taxes and Other Government-Related Fees May Apply: Varies by location
Other services on network
Performance - Individual experience may vary
Typical speed downstream 8Mb
Typical speed upstream 768Kbps
Typical latency 20.9 milliseconds
Typical packet loss 0%
Network Management
Application-specific network management practices? No
Subscriber-triggered network management practices? No
Privacy See our privacy policy
Complaints or Inquiries To contact us: online/888-782-2667

To submit complaints to the FCC: online/(888)225-5322

Learn more about the terms used on this form and other relevant information at the FCC’s website.
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