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Updates

A few weeks ago, we informed you that a business decision was made to discontinue our cellular operations and were working with Verizon to ensure that you maintain your connectivity. This notice is intended to provide additional information about the transition of your service.

As a valued cellular customer, we want to make sure that your transition is simple and seamless. It is for this reason that we continue to ask for your patience before the transition period. Below is some additional information to help you during the transition period.

Pioneer Cellular is happy to report that we will have Verizon representatives at the following Pioneer locations to answer your questions and simplify the transition process. The Verizon team is expected to join Pioneer employees in the following locations during the entire transition period, beginning the month of July. Please continue to check GoPioneer.com for specific dates and hours available as we will update the website when additional information becomes available.

Please note that Pioneer Cellular also anticipates having other events to help your transition throughout our service territory. Those locations have not yet been determined, but please continue to visit our website, GoPioneer.com, for updates and announcements as those locations and dates become available.

We will be communicating frequently over the next couple of months to make sure the experience is a positive one for you. We value our relationship with you, our customer, and will do our best to ensure a smooth transition of your service.

If you have any questions, visit GoPioneer.com.

Thank you for being a loyal Pioneer customer.



Transition Locations

FAQs


The precise date for Pioneer Cellular customers in your area to be eligible to switch over to Verizon has not yet been determined; however, we anticipate the transition period to open during the month of July. Continue to watch the GoPioneer.com website for updated announcements of specific times, dates, and locations. During the transition period, which is anticipated to open in July, Pioneer Cellular will waive all early termination fees when customers switch to Verizon or another carrier. Customers choosing to port before the opening of that transition period will be charged applicable early termination fees.
The transition period is defined as the time when Verizon will be available in Pioneer Cellular locations and service territory to address questions and help facilitate successful transfers. Please watch the GoPioneer.com website for updates and announcements including dates, times and locations in the Pioneer Cellular service area in the coming weeks. The Verizon team is expected to join Pioneer Cellular employees in the following locations when the transition period opens. Additional details about dates and hours will be announced as the transition period approaches. In addition to these locations, we anticipate having mobile transition events throughout our service territory, but those locations and dates have not yet been confirmed. During the transition period, which is anticipated to open in July, Pioneer Cellular will waive all early termination fees when customers switch to Verizon or another carrier. Customers choosing to port before the opening of that transition period will be charged applicable early termination fees.

Verizon will announce exclusive offers for Pioneer Cellular customers as we approach the opening of the transition period, which is expected to occur in July.

Pioneer Cellular will continue to bill active customers until they switch to Verizon or another carrier. At that time, all Pioneer Cellular customers can expect a final bill, giving partial credits for monthly charges paid in advance and billing for any unpaid device charges due to Pioneer Cellular unless the balance is transferred to another active service.

We expect most numbers will be portable to Verizon and potentially other carriers.

The majority of customers should be able to transition their mobile device to Verizon. To check your device eligibility with Verizon, go to https://www.verizon.com/bring-your-own-device. For customers making payments on the device to Pioneer Cellular through monthly device installment payments, there will be a few options for consideration. See FAQ#10 for details.

Pioneer Cellular will work tirelessly to ensure that your transition to Verizon will be simple and seamless.

Pioneer Cellular expects to discontinue cellular operations by late summer. To continue uninterrupted service, all customer accounts must be converted to Verizon or another carrier by September 30, 2023.

Yes, customers will receive a letter in the coming weeks that will provide more information about exclusive promotions with Verizon. Please visit Verizon's Online Portal once the transition period begins.

Effective immediately, customers paying a monthly charge on their mobile device can transfer the device installment balance to another active service, such as telephone or internet, for continued monthly payments. If customers do not have another active service with Pioneer, we will allow them to create a separate monthly billing to pay off the installment balance on their active device over time instead of payment in full. We will waive all early termination fees when customers switch to Verizon or another carrier during the transition period, which is anticipated to open in July. Customers choosing to port before the opening of that transition period will be charged applicable early termination fees.

No, you have the option to move to other providers. Verizon will be offering our valued customers exclusive offers that will be made available as we approach the opening of the transition period. It is important to note that early termination fees may apply unless the transition period is open, which is anticipated to be in July.

The financial impact to a customer deciding to port out early can be significant. Customers can avoid service commitment fees for early termination if they continue to wait until the transition period is open. Here is an example of how early termination/service commitment fees can impact customers: Example 1: Customer has 3 numbers with Pioneer Cellular. Each of these numbers purchased a new device within the last 24 months and was given a promotional discount on the device in return for a 24 month service commitment. Number 1: On 8/17/21, device upgraded with a promo discount of $599.50 off device purchase. Service commitment expires 8/16/23. Number 2: On 11/29/22, device upgraded with a promo discount of $395.55 off device purchase. Service commitment expires 11/28/24. Number 3: On 12/07/21, device upgraded with a promo discount of $439.50. Service commitment expires 12/6/23. Customer ports all 3 lines on 4/1/23 (prior to transition period). Early termination charges for each device will be applicable. The total amount billed to the customer upon disconnect for service commitment fees is $1,434.55 (599.50 + 395.55 + 439.50). This charge is billed because the customer had not fulfilled the 24-month commitment and the customer ported out before the transition period opened. Example 2: If the customer above waits until the transition period opens (expected July), then all early termination charges for service commitment fees will be waived by Pioneer Cellular. Total amount billed to the customer upon disconnect for service commitment fees is $0.00.