Hearing Aid Comp

Hearing Aid Compatibility
Levels of Functionality

Pioneer Cellular offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. The mobile units are presented here by category as follows:

Advanced handsets incorporate new technologies and advanced data speeds, voice, web browsing and e-mail capability, as well as increased storage, high-resolution display, enhanced camera and video capability, and social media and download functionality. Feature phones can operate on 3G and 4G networks;

Average handsets offer upgraded voice, web browsing, e-mail, camera and video capability, social media and download functionality at an intermediate price; and,

Basic handsets provide lower cost voice service with basic texting, web browsing and e-mail capability.

These phones have been tested and rated for use with hearing aids for some of the wireless technologies that it uses; however, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

AppleiPhone 4BCG-E2422BCDMA-850/1900M4T4YesYesMay-12PresentCDMAAdvanced
AppleiPhone 4SBCG-E2430ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100N/AN/AYesYesMay-12PresentCDMA\GSMAdvanced
AppleiPhone 5BCG-E2599ACDMA-800/850/1900/2100-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/850/1800/1900/2100M4T4YesYesSep-12PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 5cBCG-E2644ACDMA-800/850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/850/900/1700/1800/1900/2100M3T4YesYesSep-13PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 5sBCG-E2642ACDMA-800/850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/850/900/1700/1800/1900/2100M3T4YesYesSep-13PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 6BCG-E2816ACDMA-850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/850/850/900/1700/1800/1900/1900/2100/2500/2600M3T4YesYesSep-14PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 6 PlusBCG-E2817ACDMA-850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/850/850/900/1700/1800/1900/1900/2100/2500/2600M3T4YesYesSep-14PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 6sBCG-E2946ACDMA-850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/700/750/800/850/850/900/1700/1800/1900/1900/2100/2300/2300/2500/2600M3T4YesYesSep-15PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 6s PlusBCG-E2944ACDMA-850/1700/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/700/750/800/850/850/900/1700/1800/1900/1900/2100/2300/2300/2500/2600M3T4YesYesSep-15PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 7BCG-E3085ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100/2300/2500/2600M3T4YesYesSep-16PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 7 PlusBCG-E3087ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100/2300/2500/2600M3T4YesYesSep-16PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 8BCG-E3159ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100/2300/2500/2600M3T4YesYesSep-17PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone 8 PlusBCG-E3160ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100/2300/2500/2600M3T4YesYesSep-17PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone SEBCG-E2945ACDMA-850/1700/1900/2100-GSM-850/900/1800/1900-WCMDA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100M3T4YesYesApr-16PresentCDMA\GSM\WCDMA\LTEAdvanced
AppleiPhone XBCG-E3161ACDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2100/2300/2500/2600M3T4YesYesOct-17PresentCDMA\GSM\WCDMA\LTEAdvanced
HTCDesire 4G LTE 6410NM8PJ53100CDMA-850/1900-LTE-750M4T4YesYesDec-12PresentCDMAAdvanced
HTCOne M8NM80P6B200CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/1700/1800/2600M4T3YesYesJun-14PresentCDMA\GSM\WCDMA\LTEAdvanced
HTCOne M9NM80PJA300CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/850/1700/1900M4T4YesYesJun-15PresentCDMA\GSM\WCDMA\LTEAdvanced
KyoceraDurascoutV65E6782CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/1750M4T3YesYesMar-15PresentCDMA\GSM\WCDMA\LTEAdvanced
LGAN170ZNFVN170CDMA-850/1900M4T4YesNoNov-14PresentCDMABasic
LGG3 AS985ZNFVS985CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1900/2100-LTE-750/1700/2600M4T3YesYesSep-14PresentCDMA\GSM\WCDMA\LTEAdvanced
LGG4 AS986ZNFVS986CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1900/2100-LTE-750/1700/2600M3T3YesYesJul-15PresentCDMA\GSM\WCDMA\LTEAdvanced
LGG5 AS992ZNFLS992CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900/2100-LTE-700/850/1700/1800/1900/2500M3T3YesYesFeb-17PresentCDMA\GSM\WCDMA\LTEAdvanced
LGG5 RS988ZNFVS987CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900/2100-LTE-700/800/850/1700/1800/1900/2100/2600M3T3YesYesJul-16PresentCDMA\GSM\WCDMA\LTEAdvanced
LGK20 RS501ZNFVS501CDMA-850/1900-GSM-850/900/1800/1900-LTE-700/850/1700/1900M3T3YesYesJul-17PresentCDMA\GSM\LTEAdvanced
LGK8 AS375ZNFUS375CDMA-850/1900-LTE-700-850-1700-1900M4T4YesYesJan-17PresentCDMA\LTEAdvanced
LGK8+ X210ZNFSP200CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900/2100-LTE-700/750/850/1700/1900M4T3YesYesMay-18PresentCDMA\GSM\WCDMA\LTEAdvanced
LGOptimus F5 4G LTEZNFVS870CDMA-850/1900-LTE-750M4T3YesYesMay-13PresentCDMA\GSM\WCDMA\LTEAdvanced
LGX Charge US601ZNFSP320CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/1900/2100-LTE-700/800/850/1900/1950/2500M3T3YesYesFeb-18PresentCDMA\GSM\WCDMA\LTEAdvanced
MotorolaMaxx XT1250IHDT56PK1CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1800/1900-LTE-750/1700/1800/1900/2600M4T3YesYesJan-15PresentCDMA\GSM\WCDMA\LTEAdvanced
MotorolaMoto E XT1529IHDT56QC8CDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-750/850/1700/1900M3T3YesYesAug-15PresentCDMA\GSM\WCDMA\LTEAdvanced
MotorolaMoto G XT1031IHDT56PF3CDMA-850/1900M3T4YesYesMay-14PresentCDMAAdvanced
MotorolaMoto X XT1050IHDT56PB3CDMA-850/1900-LTE-700/850/1700M3T3YesYesJan-14PresentCDMA\LTEAdvanced
MotorolaRAZR MAXX LTE 4GIHDP56ME1CDMA-850/1900-LTE 750M3T3YesYesSep-12PresentCDMA\LTEAdvanced
SamsungGalaxy Core Prime G360R6A3LSMG360VCDMA-800/850/1900-LTE-700/850/1900/2500M3T4YesYesFeb-16PresentCDMA\LTEAdvanced
SamsungGalaxy J3 J327R6A3LSMJ327VCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/850/1700/1900/2500M3T3YesYesJul-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy J3 J327R7A3LSMJ327PCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/850/1700/1900/2500M3T3YesYesJul-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy Note 8A3LSMN950UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-700/750/800/850/900/1700/1800/1900/2300/2500M4T3YesYesSep-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 4 i545LA3LSCHI545CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/1900/2100-LTE-750/1700M3N/AYesYesOct-13PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 4 mini i435A3LSCHI435CDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/1900/2100-LTE-750/1700M3T3YesYesFeb-14PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 5 G900R6A3LSMG900VCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/1700M3T3YesYesJun-14PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 6A3LSMG920VCDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/850/1700/1900M4T3YesYesJun-15PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 6 EdgeA3LSMG925VCDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/850/1700/1900M4T3YesYesJun-15PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 7A3LSMG930USCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/800/850/1700/1800/1900M4T3YesYesApr-16PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 7A3LSMG930USCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-850/1700/1800/1900M4T3YesYesNov-16PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 7 EdgeA3LSMG935USCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1700/1900/2100-LTE-750/800/850/1700/1800/1900M4T3YesYesSep-16PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 8A3LSMG950UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/750/850/1700/1900/2300/2500M4T3YesYesJun-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 8A3LSMG950UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/750/850/1700/1900/2300/2500M4T3YesYesJun-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 8 PlusA3LSMG955UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/750/850/1700/1900/2300/2500M3T3YesYesJun-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 8 PlusA3LSMG955UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-700/750/850/1700/1900/2300/2500M3T3YesYesJun-17PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 9A3LSMG960UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-600/700/750/850/1700/1900/2300/2500/2600M4T3YesYesMar-18PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungGalaxy S 9 PlusA3LSMG965UCDMA-800/850/1900-GSM-850/900/1800/1900-WCDMA-850/1700/1900-LTE-600/700/750/850/1700/1900/2300/2500/2600M4T3YesYesMar-18PresentCDMA\GSM\WCDMA\LTEAdvanced
SamsungNote 5A3LSMN920VCDMA-850/1900-GSM-850/900/1800/1900-WCDMA-850/900/1900/2100-LTE-750/1700/1900M4T3YesYesDec-15PresentCDMA\GSM\WCDMA\LTEAdvanced
SonimENDURO XP4400WYPC21F007ACCDMA-850/1900M3T4YesNoFeb-14PresentCDMAAverage
SonimXP3400 Armor SWYPC21F007AACMDA-850/1900M4T3YesNoJul-12PresentCDMAAverage
SonimXP3405 SHIELDWYPC21F007AACDMA-850/1900M4T3YesNoNov-13PresentCDMAAverage
Explanation of ANSI C63.19 Rating System
for Hearing Aid Compatible Wireless Handsets
  • The American National Standard Institute (ANSI) standard C63.19 sets two standardized ratings for digital handsets.
  • An ‘M’ and ‘T’ rating are used to determine the value of likely interference or immunity of a wireless device in compatibility to a hearing device based on a level of numerical value from 1 to 4.
  • To be considered hearing aid-compatible, a digital wireless handset for acoustic coupling must meet a requirement of ‘M3’ under the ANSI standard and ‘T3’ for inductive coupling.
  • “M” refers to the RF emissions level of the handset device, and means the device is intended for use with hearing aids in microphone mode. The higher the “M” rating number on the device, the more likely the device can be used with a hearing aid on the microphone setting.
  • “T” refers to the device’s telecoil coupling ability, and means the device is intended for use with hearing aids in telecoil mode. The higher the “T” rating number on the device, the more likely the device can be used with a hearing aid on the telecoil setting. A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. To use the telecoil, generally either the hearing aid is switched to the “T” position or a button on the hearing aid is pushed to select the telecoil program. Some newer hearing aids will automatically switch to telecoil mode when using a phone. The telecoil picks up magnetic fields generated by telephones and converts these fields into sound. Telecoils are particularly useful for telephone communication because they permit the volume control of a hearing aid to be turned up without creating feedback or “whistling,” and background noise can be reduced especially when using cell phones in noisy places. A hearing health professional can determine whether a hearing aid contains a telecoil and how it is activated.
  • Additional information is available at: http://accesswireless.org/Disability-Categories/Hearing.aspx#faq.
Questions and Answers

Q. Can I return the phone if it does not work for me after purchase?

A.Be sure to understand the return policy (listed under terms and conditions) and any applicable early termination fees or balances due on Device Installment Plans before signing up for any cell phone or service. Since a cell phone’s performance with your hearing aid can change depending on your location, your listening experience outside the store may be different.

Q. Do the FCC HAC regulations guarantee that I will be able to use a cell phone with my hearing aid?

A. While there is no guarantee, phones that comply with Hearing Aid Compatibility (HAC) regulations should improve usability for hearing aid users. Hearing loss and hearing aids are highly individualized so it is still advisable to try a cell phone with your hearing aid in the store before making your cell phone purchase.

Q. How do I know if my hearing aids will work with my cell phone?

A. Most new hearing aids contain RF immune circuitry and about half contain a telecoil. These digital hearing aids are designed to be usable with wireless devices with lower RF emissions and magnetic coupling ability. Your hearing healthcare professional will be able to tell you if your hearing aid is immune to RF interference and may need to contact the manufacturer of your hearing aid to determine its immunity rating. Your hearing healthcare professional will also be able to tell you if your hearing aid contains a telecoil.

Q. What if I cannot find a cell phone that works with my hearing aid?

A. You can check with your hearing healthcare professional to determine if there is a hearing aid option for you that may work better with cell phones. Some users may find that accessories such as neckloops may further assist with their use of HAC rated wireless devices and for using non-rated cell phones.

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