Hearing Aid Compatibility
Levels of Functionality

Pioneer Cellular offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. The mobile units are presented here by category as follows:

Advanced handsets incorporate new technologies and advanced data speeds, voice, web browsing and e-mail capability, as well as increased storage, high-resolution display, enhanced camera and video capability, and social media and download functionality. Feature phones can operate on 3G and 4G networks;

Average handsets offer upgraded voice, web browsing, e-mail, camera and video capability, social media and download functionality at an intermediate price; and,

Basic handsets provide lower cost voice service with basic texting, web browsing and e-mail capability.

These phones have been tested and rated for use with hearing aids for some of the wireless technologies that it uses; however, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

Apple iPhone 11 BCG-E3309A M3 T4 Yes Yes Sep-19 Present Advanced
Apple iPhone 11 Pro BCG-E3305A M3 T4 Yes Yes Sep-19 Present Advanced
Apple iPhone 11 Pro Max BCG-3306A M3 T4 Yes Yes Sep-19 Present Advanced
Apple iPhone 4 BCG-E2422B M4 T4 Yes Yes May-12 Present Advanced
Apple iPhone 4S BCG-E2430A N/A N/A Yes Yes May-12 Present Advanced
Apple iPhone 5 BCG-E2599A M4 T4 Yes Yes Sep-12 Present Advanced
Apple iPhone 5c BCG-E2644A M3 T4 Yes Yes Sep-13 Present Advanced
Apple iPhone 5s BCG-E2642A M3 T4 Yes Yes Sep-13 Present Advanced
Apple iPhone 6 BCG-E2816A M3 T4 Yes Yes Sep-14 Present Advanced
Apple iPhone 6 Plus BCG-E2817A M3 T4 Yes Yes Sep-14 Present Advanced
Apple iPhone 6s BCG-E2946A M3 T4 Yes Yes Sep-15 Present Advanced
Apple iPhone 6s Plus BCG-E2944A M3 T4 Yes Yes Sep-15 Present Advanced
Apple iPhone 7 BCG-E3085A M3 T4 Yes Yes Sep-16 Present Advanced
Apple iPhone 7 Plus BCG-E3087A M3 T4 Yes Yes Sep-16 Present Advanced
Apple iPhone 8 BCG-E3159A M3 T4 Yes Yes Sep-17 Present Advanced
Apple iPhone 8 Plus BCG-E3160A M3 T4 Yes Yes Sep-17 Present Advanced
Apple iPhone SE BCG-E2945A M3 T4 Yes Yes Apr-16 Present Advanced
Apple iPhone X BCG-E3161A M3 T4 Yes Yes Oct-17 Present Advanced
Apple iPhone Xr BCG-E3220A M3 T4 Yes Yes Oct-18 Present Advanced
Apple iPhone Xs BCG-E3218A M3 T4 Yes Yes Sep-18 Present Advanced
Apple iPhone Xs Max BCG-E3219A M3 T4 Yes Yes Sep-18 Present Advanced
CAT S48c ZL5S48C M3 T3 Yes Yes May-19 Present Advanced
HTC Desire 4G LTE 6410 NM8PJ53100 M4 T4 Yes Yes Dec-12 Present Advanced
HTC One M8 NM80P6B200 M4 T3 Yes Yes Jun-14 Present Advanced
HTC One M9 NM80PJA300 M4 T4 Yes Yes Jun-15 Present Advanced
Kyocera Durascout V65E6782 M4 T3 Yes Yes Mar-15 Present Advanced
LG AN170 ZNFVN170 M4 T4 Yes No Nov-14 Present Basic
LG AN220 Wine LTE ZNFAN220 M3 T4 Yes Yes Sep-18 Present Basic
LG G3 AS985 ZNFVS985 M4 T3 Yes Yes Sep-14 Present Advanced
LG G4 AS986 ZNFVS986 M3 T3 Yes Yes Jul-15 Present Advanced
LG G5 AS992 ZNFLS992 M3 T3 Yes Yes Feb-17 Present Advanced
LG G5 RS988 ZNFVS987 M3 T3 Yes Yes Jul-16 Present Advanced
LG G7 FIT Q850QM ZNFQ850QM M4 T3 Yes Yes Apr-19 Present Advanced
LG G8 G820QM ZNFG820QM M4 T3 Yes Yes Apr-19 Present Advanced
LG K20 RS501 ZNFVS501 M3 T3 Yes Yes Jul-17 Present Average
LG K30 CV3 ZNFX410UM M3 T3 Yes Yes Jun-18 Present Average
LG K8 AS375 ZNFUS375 M4 T4 Yes Yes Jan-17 Present Average
LG K8+ X210 ZNFSP200 M4 T3 Yes Yes May-18 Present Average
LG K8s X220QMA ZNFX220PM M3 T3 Yes Yes Apr-19 Present Average
LG Optimus F5 4G LTE ZNFVS870 M4 T3 Yes Yes May-13 Present Average
LG Stylo 4 Q710 ZNFQ710US M4 T3 Yes Yes Sep-18 Present Average
LG Stylo 5 Q720 ZNFQ720QM M3 T3 Yes Yes Sep-19 Present Average
LG X Charge US601 ZNFSP320 M3 T3 Yes Yes Feb-18 Present Average
Motorola Maxx XT1250 IHDT56PK1 M4 T3 Yes Yes Jan-15 Present Advanced
Motorola Moto E XT1529 IHDT56QC8 M3 T3 Yes Yes Aug-15 Present Average
Motorola Moto E6 XT2005 IHDT56YA2 M3 T3 Yes Yes Aug-19 Present Average
Motorola Moto G XT1031 IHDT56PF3 M3 T4 Yes Yes May-14 Present Average
Motorola Moto X XT1050 IHDT56PB3 M3 T3 Yes Yes Jan-14 Present Advanced
Motorola RAZR MAXX LTE 4G IHDP56ME1 M3 T3 Yes Yes Sep-12 Present Advanced
Samsung Galaxy Core Prime G360R6 A3LSMG360V M3 T4 Yes Yes Feb-16 Present Average
Samsung Galaxy J3 J327R6 A3LSMJ327V M3 T3 Yes Yes Jul-17 Present Average
Samsung Galaxy J3 J327R7 A3LSMJ327P M3 T3 Yes Yes Jul-17 Present Average
Samsung Galaxy Note 10 A3LSMN970U M4 T3 Yes Yes Sep-19 Present Advanced
Samsung Galaxy Note 10+ A3LSMN975U M4 T3 Yes Yes Sep-19 Present Advanced
Samsung Galaxy Note 8 A3LSMN950U M4 T3 Yes Yes Sep-17 Present Advanced
Samsung Galaxy Note 9 A3LEJPN960 M4 T3 Yes Yes Sep-18 Present Advanced
Samsung Galaxy S 4 i545L A3LSCHI545 M3 N/A Yes Yes Oct-13 Present Advanced
Samsung Galaxy S 4 mini i435 A3LSCHI435 M3 T3 Yes Yes Feb-14 Present Advanced
Samsung Galaxy S 5 G900R6 A3LSMG900V M3 T3 Yes Yes Jun-14 Present Advanced
Samsung Galaxy S 6 A3LSMG920V M4 T3 Yes Yes Jun-15 Present Advanced
Samsung Galaxy S 6 Edge A3LSMG925V M4 T3 Yes Yes Jun-15 Present Advanced
Samsung Galaxy S 7 A3LSMG930US M4 T3 Yes Yes Apr-16 Present Advanced
Samsung Galaxy S 7 Edge A3LSMG935US M4 T3 Yes Yes Sep-16 Present Advanced
Samsung Galaxy S 8 A3LSMG950U M4 T3 Yes Yes Jun-17 Present Advanced
Samsung Galaxy S 8 Plus A3LSMG955U M3 T3 Yes Yes Jun-17 Present Advanced
Samsung Galaxy S 9 A3LSMG960U M4 T3 Yes Yes Mar-18 Present Advanced
Samsung Galaxy S 9 Plus A3LSMG965U M4 T3 Yes Yes Mar-18 Present Advanced
Samsung Galaxy S10 A3LSMG973U M4 T3 Yes Yes Mar-19 Present Advanced
Samsung Galaxy S10+ A3LSMG975U M4 T3 Yes Yes Mar-19 Present Advanced
Samsung Galaxy S10e A3LSMG970U M4 T3 Yes Yes Mar-19 Present Advanced
Samsung Note 5 A3LSMN920V M4 T3 Yes Yes Dec-15 Present Advanced
Sonim ENDURO XP4400 WYPC21F007AC M3 T4 Yes No Feb-14 Present Basic
Sonim XP3400 Armor S WYPC21F007AA M4 T3 Yes No Jul-12 Present Basic
Sonim XP3405 SHIELD WYPC21F007AA M4 T3 Yes No Nov-13 Present Basic

*Updated 9/20/2019

Explanation of ANSI C63.19 Rating System
for Hearing Aid Compatible Wireless Handsets
  • The American National Standard Institute (ANSI) standard C63.19 sets two standardized ratings for digital handsets.
  • An ‘M’ and ‘T’ rating are used to determine the value of likely interference or immunity of a wireless device in compatibility to a hearing device based on a level of numerical value from 1 to 4.
  • To be considered hearing aid-compatible, a digital wireless handset for acoustic coupling must meet a requirement of ‘M3’ under the ANSI standard and ‘T3’ for inductive coupling.
  • "M" refers to the RF emissions level of the handset device, and means the device is intended for use with hearing aids in microphone mode. The higher the "M" rating number on the device, the more likely the device can be used with a hearing aid on the microphone setting.
  • "T" refers to the device's telecoil coupling ability, and means the device is intended for use with hearing aids in telecoil mode. The higher the "T" rating number on the device, the more likely the device can be used with a hearing aid on the telecoil setting. A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. To use the telecoil, generally either the hearing aid is switched to the "T" position or a button on the hearing aid is pushed to select the telecoil program. Some newer hearing aids will automatically switch to telecoil mode when using a phone. The telecoil picks up magnetic fields generated by telephones and converts these fields into sound. Telecoils are particularly useful for telephone communication because they permit the volume control of a hearing aid to be turned up without creating feedback or "whistling," and background noise can be reduced especially when using cell phones in noisy places. A hearing health professional can determine whether a hearing aid contains a telecoil and how it is activated.
  • Additional information is available at: https://www.accesswireless.org/resources-for-consumers/hearing-resources
Questions and Answers

Q. Can I return the phone if it does not work for me after purchase?

A.Be sure to understand the return policy (listed under terms and conditions) and any applicable early termination fees or balances due on Device Installment Plans before signing up for any cell phone or service. Since a cell phone's performance with your hearing aid can change depending on your location, your listening experience outside the store may be different.

Q. Do the FCC HAC regulations guarantee that I will be able to use a cell phone with my hearing aid?

A. While there is no guarantee, phones that comply with Hearing Aid Compatibility (HAC) regulations should improve usability for hearing aid users. Hearing loss and hearing aids are highly individualized so it is still advisable to try a cell phone with your hearing aid in the store before making your cell phone purchase.

Q. How do I know if my hearing aids will work with my cell phone?

A. Most new hearing aids contain RF immune circuitry and about half contain a telecoil. These digital hearing aids are designed to be usable with wireless devices with lower RF emissions and magnetic coupling ability. Your hearing healthcare professional will be able to tell you if your hearing aid is immune to RF interference and may need to contact the manufacturer of your hearing aid to determine its immunity rating. Your hearing healthcare professional will also be able to tell you if your hearing aid contains a telecoil.

Q. What if I cannot find a cell phone that works with my hearing aid?

A. You can check with your hearing healthcare professional to determine if there is a hearing aid option for you that may work better with cell phones. Some users may find that accessories such as neckloops may further assist with their use of HAC rated wireless devices and for using non-rated cell phones.

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