Hosted VoIP service works by managing your company’s calls within a third-party provider like Pioneer. With a phone system in the cloud, you can instantly add new users, make rapid changes to your phone service, and take incoming calls anywhere.

We recommend selecting the number of lines that you plan to use within the next year. It’s a good idea to offer dedicated lines for sales, customer service, and remote employees. Don’t forget about providing lines for meeting rooms, private offices, and common areas like kitchens.

Yes, you can use any phone number with Pioneer’s Hosted VoIP phone service. The process of transferring phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers. Pioneer provides this complimentary service with every account. We'll guide you through every step to ensure you transfer your number successfully.

Cloud-based VoIP achieves end-to-end phone connectivity through the internet instead of a local server or a traditional phone solution. Businesses that switch to cloud-based VoIP experience lower costs and instant access to dozens of advanced calling capabilities. This includes call routing, voicemail to email, IVR, etc. VoIP service from the cloud is compatible with nearly all of today’s VoIP desk phones and can be used with a downloadable app.

A phone number says a lot about your company. It’s easy to get a business phone number from Pioneer. While setting up your phone system, you can pick out one or more phone numbers for your company. It’s interactive, so you provide a location, and you can pick out your new phone numbers in seconds.

For a VoIP phone system, uptime revolves around the VoIP provider, its carriers, and the reliability of devices installed. To accomplish such a high uptime, cloud PBX providers leverage a redundant network of data centers. These servers are also known as Points of Presence (or “POPs”). You won’t need to think about backup plans because downtime practically never happens.