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Lifeline Support - ACP Ending - Important Information

The Affordable Connectivity Program (ACP) is ending. April is the LAST Month with FULL Benefit

Customers will need to visit USAC Lifeline Support for assistance programs that lower monthly costs. Click APPLY NOW , if you choose to qualify and receive lifeline assistance. The process to move from ACP to Lifeline is not an automated process. Action is required by the customer if you choose to APPLY for Lifeline. or call Lifeline Support Center at 800-234-9473.

Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households. This benefit provides eligible consumers with a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.

USAC’s Lifeline Support Center helps you apply for the program, understand eligibility requirements, and keep your benefit current through an annual recertification process.

Lifeline consumers must apply for Lifeline and then sign up with a participating phone or internet company, recertify annually, and keep their information up to date.

Phone or Internet company enrolls you in the Lifeline program, manages your service, and answers questions about your service, phone, or bill.  

The following assistance programs are supported in Oklahoma:

  • Lifeline is a monthly discount on local telephone service or high-speed Internet service.
  • Enhanced Lifeline, a larger discount off of monthly local telephone service or high-speed Internet service for qualified subscribers living on Tribal lands.
  • Link Up is a one-time discount that reduces the cost of initiating service for qualified subscribers living on Tribal lands.  

You may qualify for Lifeline if you, one or more dependents, or your household participates in any of the following programs: Supplemental Nutrition Assistance Program (SNAP a/k/a Food Stamps), Supplemental Security Income (SSI), Medical Assistance (Medicaid/SoonerCare), Federal Public Housing Assistance, or Veterans and Survivors Pension Benefit. Alternatively, you may qualify, if your total household income is at or less than 135% of the federal poverty level. If you reside on Tribal lands, you may qualify by meeting the eligibility requirements above, or by participating in any of the following additional programs: Food Distribution Program on Indian Reservations (FDPIR), Bureau of Indian Affairs General Assistance, Tribal Temporary Assistance for Needy Families (TANF), or Tribal Head Start Programs (only applicant or customer who satisfies the income qualifying eligibility provision).  

To receive Lifeline discounts from Pioneer, you must reside within Pioneer’s service area. 

Lifeline is a federal government benefit program and only qualified persons may participate. Lifeline service may not be transferred to any other individual. Applicants must present documentation of household income or participation in qualifying programs. Lifeline is only available one per household, whether landline or internet.

Call : 800-234-9473 for the Lifeline Support Center