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Ready to get started?

Try Pioneer iVideo FREE for 7 days!

(Must be a Pioneer Telephone Internet customer to subscribe to Pioneer iVideo)

Already a subscriber?

Click here to view Pioneer iVideo on your web browser

Click here to log in to view bills and make changes to account.

Pioneer iVideo Channel Packages

Basic

$ 29.95 / Month
  • Local Channels, including ABC, NBC, CBS and Fox all in HD when available
  • Package includes one stream and 50 hours of Cloud DVR storage
  • Does not include Video on Demand or Restart TV
  • Does not include Music channels

Essential

$ 86.95 / Month
  • Over 50 popular HD channels when available. Basic channels included
  • Includes two streams and 50 hours of Cloud DVR storage
  • Access to Video on Demand and Restart TV
  • Does not include Music Channels

Complete

$ 96.95 / Month
  • Over 100 popular HD channels when available. Basic and Essential channels included
  • Includes three streams and 100 hours of Cloud DVR storage
  • Access to Video on Demand and Restart TV
  • Includes 50 Music Channels

Ultimate

$ 146.95 / Month
  • Over 140 popular HD channels when available. Basic, Essential and Complete channels included
  • Includes all 42 premium channels from STARZ, Cinemax, Showtime and The Movie Channel
  • Includes three streams and 100 hours of Cloud DVR storage
  • Access to Video on Demand, Restart TV and Music channels

Premium Channel & Additional Features Options

HBO-1

COMING SOON HBO Premium Package

$17.00/Month

Includes HBO, HBO Comedy, HBO2, HBO Signature, HBO Family, HBO Zone and HBO Latino

Cinemax-1

COMING SOON Cinemax Premium Package

$15.00/Month

Includes Cinemax, Action MAX, Thriller MAX, More MAX, 5Star MAX, Movie MAX, Outer MAX and Cinemax Latino

Starz-Encore-1

STARZ Premium Package

$15.00/Month

Includes STARZ, Starz Kids & Family, Starz in Black, Starz Cinema, Starz Comedy, Starz Edge, Starz Encore, Starz Encore Action, Starz Encore Suspense, Starz Encore Western, Starz Encore Black, Starz Encore Classic, Starz Encore Family, Indieplex, Movieplex and Retrople

Showtime-Movie-Channel-1

Showtime Premium Package

$15.00/Month

Includes Showtime, Showtime2, Showtime Showcase, Showtime Beyond, Showtime Extreme, Showtime Family Zone, Showtime Next, Showtime Women, The Movie Channel, The Movie Channel Extra and FLIX

Premium-Channels-1

Premium Channel Bundle

$56.95/Month

Includes all 42 Premium Channels. (Must subscribe to Basic Channel Package or higher)

Additional-Streams

Additional Streams

$3.00/Each Device

Up to 8 concurrent streams per account. 

Cloud-DVR-1

Additional Cloud DVR Storage

$4.00/per 50 hr Block

Sold in blocks of 50 hours
Maximum hours up to 500 hours per account

Pioneer iVideo Recommended Devices

Fire-Cube1

Amazon®

Fire TV Cube

Amazon® Fire TV Cube (Gen 4)

Fire-Stick1

Amazon®

Fire TV Stick 4K

Amazon® Fire TV Stick 4K

Apple-TV1

Apple®

Apple TV 4K

Nvidia1

Nvidia 

Nvidia Shield TV

Nvidia Shield TV

Untitled-5

Web Browsers

Supported Web Browsers

  • Chrome - Windows or Mac
  • Internet Explorer (11+) - Windows (8.1+) 1080p
  • Edge (13+) - Windows 1080p
  • FireFox (47+) - Windows or Mac 1080p
  • Safari (9+) - Mac OS X (10.11+) 1080p

Download the mobile apps here

(Must have current iVideo account to log in)

Check out the Pioneer iVideo User Guide here

Pioneer iVideo Features

It's all HD

Watch your favorites in HD. Auto detection gives you the best TV view available.

More ways to view

Works with your favorite streaming devices: Amazon Fire, Apple TV and more!

Personalized

It learns what you love and keeps those series and movies front and center.

More Responsive

Experience instant channel changes and guide-scrolling. 

Replay TV

Never miss  show. Watch up to the past 72 hours of shows across most of our channel lineups.*

Live and Local

Enjoy your favorite local channels and live HD feeds.

Cloud DVR

No more bulky boxes or wires. Access your recordings on virtually any device.*

Simpler Surfing

Choose from a traditional guide or a curated tile-view

*Some restrictions apply. Customer must subscribe to an adequate speed of Pioneer Internet (PTCI). We recommend 5Mb for a typical Pioneer iVideo stream. A free Amazon account is required to use the Fire TV Stick. Product details, channel lineups, pricing and availability subject to change. Cloud DVR recordings can be viewed outside the home on an individual show and/or network basis. See list of Supported Devices. Replay TV is enabled/disabled on an individual show and/or network basis. All HD when available.

Ready to get started?

Try Pioneer iVideo FREE for 7 days!

(Must be a Pioneer Telephone Internet customer to subscribe to Pioneer iVideo)

Frequently Asked Questions

Can't find an answer to your question? Send us an email here!

How does Pioneer iVideo work?

Pioneer iVideo is a full featured, streaming TV app that you download and install on your favorite streaming devices including steaming media players, smart TVs, smartphones, tablets, laptops and desktop computers.  You can access your subscription through the Pioneer iVideo app that runs on your streaming device via one of the app stores. Apple, Amazon or Google.

(Pioneer iVideo App is not supported on Roku streaming devices or Roku TVs)

What do I need to watch Pioneer iVideo?

You will need a Pioneer Internet plan with a 10Mbps speed or higher, a streaming device and a subscription to Pioneer iVideo.

What is a streaming device?

A streaming device or media player connects your television to the Internet and allows you to stream video and music from online services. We recommend Amazon Fire TV, Apple TV or Android TV.

Visit GoPioneer.com/residential/ivideo for a full list of recommended and supported devices.

What if I don’t have a streaming device?

You can watch Pioneer iVideo on today’s most popular streaming devices, smart TV, smartphones, tablets, laptops and desktop computers.  Visit GoPioneer.com to view the recommended devices we support and shop directly from our site.

How do I sign up for a Pioneer iVideo subscription?

Visit https://ivideo.gopioneer.com/sign_up.html to sign up for the 7-day free trial. Set up an account and enter your payment information. You will be sent a confirmation email for you to download the Pioneer iVideo app and login to begin watching. Download the Pioneer iVideo App from the Amazon, Google Play or Apple Stores. Must be a Pioneer Internet subscriber.  

What does the Pioneer iVideo app look like?

What does the Pioneer iVideo mobile app look like?

What package do I get on the 7-day free trial?

You get to choose which channel lineup and features you want during the free trial.  Select from any of our four channel lineups then add on the features you want.  You can have a maximum of 8 streams and 500 Cloud DVR Hours. All packages are in HD and include Replay TV and Restart TV FREE!

How do I cancel?

To cancel your iVideo subscription, you must call 1.888.782.2667.  If you cancel after the 7-day free trial period, your credit card will be charged, but you will continue to have access to the Pioneer iVideo app until the end of your monthly billing period.  No refunds or partial month credits.

What is Restart TV?

Restart TV allows you to restart a show or movie if you missed it from the beginning. Restart TV is not available on all network channels based upon our contract right with the networks. “Fast Forward capability during Restart TV is not typically available.”

What is Replay TV?

Replay TV allows you to go back 72-hours to watch a show or movie you missed, that you did not record. Replay TV is not available on all network channels based upon our contract rights with the networks. “Fast Forward capability during Replay TV is not typically available.” 

Can I watch the iVideo app outside my home?

The Pioneer iVideo app only streams on Pioneer Telephone Coop wireline Internet, (Fiber or Copper lines or on Wi-Fi).  It does not work on Pioneer Fixed Wireless or Pioneer Cellular Data Network.  Pioneer iVideo customers can use the WatchTVEverywhere link (wtve.net) to access the Pioneer iVideo subscribed network apps while outside of the Pioneer Internet area.  Be cautious Cellular Data rates may apply when streaming video.  Select Pioneer iVideo as Your TV Provider on the dropdown menu.

Can I watch iVideo on a web browser?

Yes, Pioneer iVideo users can sign into their account using stream.GoPioneer.com on any supported web browser inside the Pioneer Internet network. Chrome, Internet Explorer, Edge, Fire Fox and Safari.  Be sure to sign off when finished.

How do I download the Pioneer iVideo App to an Android Streaming Device?

How do I download the Pioneer iVideo App to an Amazon Streaming Device?

How do I download the Pioneer iVideo App to an Apple Streaming Device?

Disclaimer: High Definition when HD channel is available. No installation fee if already a PTC Internet subscriber. Replay and Restart TV is dependent on network transmission permissions. Product details, channel lineups, pricing and availability are subject to change. Catch up TV is enabled/disabled on a individual show and/or network basis. Not all networks or shows allow this feature. Pioneer Internet recommends a minimum of 30 Mbps for best streaming experience. To view Terms and Conditions, click here