Support - Knowledge Base
Explore on your own. Quickly find answers and recommended solutions. Plus, check out helpful device & equipment tips.
Search our knowledge base or browse topics.
1.888.782.2667
Monday - Friday, 8:30 - 5 p.m.
Frequently Asked Questions
Cellular
Cellular
- iPhone Discussion Forum
- iPhone Specifications
- iPhone Manuals
- iPhone Support
- Shortcode Voting Tips
- How do I know what shortcodes are available?
- Does it cost to use shortcodes?
- What is a Common Shortcode?
- What charges will appear on my first bill?
- How many payment arrangements/extensions do we get?
- What is hotline? Am I charged for that?
- Does data roaming cost me extra?
- How can I get the Pioneer App?
- How do I reach the directory assistance?
- How is my data usage measured?
- If I change my bill address, how long should it take before my bill begins arriving there?
- Can I sign up for Lifeline Services on my cellular phone if I have it currently on my home phone?
- Does Pioneer offer Lifeline Services and Link-up programs?
- Are there any type of payment options other than paying from my bill that I receive in the mail?
- What is roaming?
- Are the local areas for long distance different for my wireless phone than my phone at home?
- Will I be billed airtime for toll free calls?
- How is airtime billed?
- When is my bill due?
- What is a promo advantage?
- Can I go to my local office or agent for Warranty or Cellucare?
- What is a Device Installment Plan?
- How many days do I have to buy Apple Care?
- How do I use my phone outside my home area (Roaming)?
- What is Caller ID?
- What is Spoofing?
- What is SMS?
- What is MMS?
- What are shortcodes?
- What is visual voicemail and how do I set it up?
- What if my device is lost or stolen?
- Are you experiencing trouble with your cellular device?
- How can I manage my data usage?
- What is Cellular Network Data?
- What is tethering/ hotspot?
- How do I connect to Wi-Fi?
- What is Wi-Fi? What is the benefit of using Wi-Fi?
- How do I make emergency calls?
- How does wireless phone service work?
Calling Features
Digital TV
Digital TV
- STINGRAY Music Web Player App
- STINGRAY Music Mobile App User Guide
- DTV Controls
- DTV DVR
- DTV Favorites
- DTV Guide Pay Per View
- DTV Guide Layout
- DTV Info Bar Guide
- DTV Menu Bar Guide
- DTV Movie Ratings
- DTV MyMedia
- DTV Remote Control Basics
- DTV Rentals
- DTV Search
- DTV Set Top Box
- DTV My Library
- Will Pioneer DTV service be billed on my Pioneer Telephone bill?
- Will I be required to sign a service agreement?
- Will I be required to pay a deposit?
- Why do I have to have a modem to receive DTV service?
- What PTC exchanges offer Pioneer DTV?
- What is required to have Pioneer DTV?
- What if I live outside the Pioneer DTV service area?
- What equipment will I need to purchase?
- How many TVs can I hook up to each Pioneer DTV account?
- How does Pioneer DTV differ from Cable, Dish or Direct TV?
- How do I block channels or programming that I don’t want my family to view?
- Does Pioneer DTV offer High-Definition?
- Can I receive a monthly discount for having DTV & DSL ?
- Can everyone get the service?
- DTV Remote Control Basics
Email
FAQs
FAQs
- Shortcode Voting Tips
- How do I know what shortcodes are available?
- Does it cost to use shortcodes?
- What is a Common Shortcode?
- What charges will appear on my first bill?
- How many payment arrangements/extensions do we get?
- What is hotline? Am I charged for that?
- Does data roaming cost me extra?
- How can I get the Pioneer App?
- How do I reach the directory assistance?
- How is my data usage measured?
- If I change my bill address, how long should it take before my bill begins arriving there?
- Can I sign up for Lifeline Services on my cellular phone if I have it currently on my home phone?
- Does Pioneer offer Lifeline Services and Link-up programs?
- Are there any type of payment options other than paying from my bill that I receive in the mail?
- What is roaming?
- Are the local areas for long distance different for my wireless phone than my phone at home?
- Will I be billed airtime for toll free calls?
- How is airtime billed?
- When is my bill due?
- What is a promo advantage?
- Can I go to my local office or agent for Warranty or Cellucare?
- What is a Device Installment Plan?
- How many days do I have to buy Apple Care?
- How do I use my phone outside my home area (Roaming)?
- What is Caller ID?
- What is Spoofing?
- What is SMS?
- What is MMS?
- What are shortcodes?
- What is visual voicemail and how do I set it up?
- What if my device is lost or stolen?
- Are you experiencing trouble with your cellular device?
- How to set up email?
- How can I manage my data usage?
- What is Cellular Network Data?
- What is tethering/ hotspot?
- How do I connect to Wi-Fi?
- What is Wi-Fi? What is the benefit of using Wi-Fi?
- How do I make emergency calls?
- How does wireless phone service work?
- Why am I getting an authentication error, an Invalid Login error, or error 691 when trying to log on?
- Who do I contact if I’m having a DTV or Internet issue?
- What’s the difference between a static and a server assigned IP address?
- What should I use for Gateway address?
- What is my URL or web address?
- What is FTP and how do I use it?
- What DNS entries should I be using?
- What are the minimum requirements for DSL connection?
- Is there a way to find out about Pioneer Telephone’s server outages?
- Is there a limit to the size of my mail box?
- How do I set up Outlook Express for email?
- How do I get my email?
- How do I change my Password?
- Will Pioneer DTV service be billed on my Pioneer Telephone bill?
- Will I be required to sign a service agreement?
- Will I be required to pay a deposit?
- Why do I have to have a modem to receive DTV service?
- What PTC exchanges offer Pioneer DTV?
- What is required to have Pioneer DTV?
- What if I live outside the Pioneer DTV service area?
- What equipment will I need to purchase?
- How many TVs can I hook up to each Pioneer DTV account?
- How does Pioneer DTV differ from Cable, Dish or Direct TV?
- How do I block channels or programming that I don’t want my family to view?
- Does Pioneer DTV offer High-Definition?
- Can I receive a monthly discount for having DTV & DSL ?
- Can everyone get the service?
- My Phone Is Dead; I Have No Dial Tone
- I’m Having Problems With The Wiring Inside My Home
- I’m Having A Problem With My Phone Jack/Plug
- I Hear Static or an Echo While I’m Talking On The Phone
- I Hear Other Conversations On My Telephone Line
- I Haven’t Received Any Phone Calls; It Seems No On Can Call Me
- Does watching watchTVeverywhere count against my mobile data plan?
- How many different devices can I use?
- Which watchTVeverywhere programs can I watch?
- How do I access watchTVeverywhere from my smartphone or tablet?
- How do I access watchTVeverywhere from my computer or laptop
- How do I use watchTVeverywhere?
- Will other networks become available on watchTVeverywhere?
- Why aren’t all programs available on watchTVeverywhere?
- What programs are available on watchTVeverywhere?
- Where can I watchTVeverywhere?
- I Can’t Make Phone Calls
- I can’t make long distance calls
- How much does watchTVeverywhere cost?
- How is watchTVeverywhere different from something like Hulu or Netflix?
- What is watchTVeverywhere?
Home & Business Phone
Home & Business Phones
- Calling Name
- Calling Number
- Call Return
- Call Trace
- Call Waiting
- Per-Call Blocking
- Remote Access to Call Forwarding
- Select Call Forwarding
- Speed Calling 8
- Speed Calling 30
- Three Way Calling
- Voicemail User Guide
- My Phone Is Dead; I Have No Dial Tone
- I’m Having Problems With The Wiring Inside My Home
- I’m Having A Problem With My Phone Jack/Plug
- I Hear Static or an Echo While I’m Talking On The Phone
- I Hear Other Conversations On My Telephone Line
- I Haven’t Received Any Phone Calls; It Seems No On Can Call Me
- I Can’t Make Phone Calls
- I can’t make long distance calls
Home Network
Internet
Internet
- Whole-Home WiFi Solution (Access Points) Self-Install Instructions
- Wired vs WiFi: (Video)
- WiFi Interference: (Video)
- Sharing Speed: (Video)
- High Speed Internet Install Guide
- High Speed Internet Setup (Windows Vista)
- High Speed Internet Setup (Windows7)
- High Speed Internet Setup (WindowsXP)
- Xbox360 Internet Guide
- ZyXEL NBG-419N Router Setup
- Why am I getting an authentication error, an Invalid Login error, or error 691 when trying to log on?
- Who do I contact if I’m having a DTV or Internet issue?
- What’s the difference between a static and a server assigned IP address?
- What should I use for Gateway address?
- What is my URL or web address?
- What is FTP and how do I use it?
- What DNS entries should I be using?
- What are the minimum requirements for DSL connection?
- Is there a way to find out about Pioneer Telephone’s server outages?
- How do I change my Password?
Online Gaming
Routers
Security
Total Care
Tutorials & Guides
Tutorials / Guides
- Total Connect Video Solutions FAQ’s (pdf)
- Total Connect Remote Services FAQ’s (pdf)
- Honeywell Total Connect Remote Services Basic User Guide (pdf)
- Total Connect2 User Guide (pdf)
- Wired vs WiFi: (Video)
- WiFi Interference: (Video)
- Sharing Speed: (Video)
- High Speed Internet Install Guide
- iPhone Discussion Forum
- iPhone Specifications
- iPhone Manuals
- iPhone Support
- Calling Name
- Calling Number
- Call Return
- Call Trace
- Call Waiting
- Per-Call Blocking
- Remote Access to Call Forwarding
- Select Call Forwarding
- Speed Calling 8
- Speed Calling 30
- Three Way Calling
- Voicemail User Guide
- High Speed Internet Setup (Windows Vista)
- High Speed Internet Setup (Windows7)
- High Speed Internet Setup (WindowsXP)
- Xbox360 Internet Guide
- ZyXEL NBG-419N Router Setup
- DTV Controls
- DTV DVR
- DTV Favorites
- DTV Guide Pay Per View
- DTV Guide Layout
- DTV Info Bar Guide
- DTV Menu Bar Guide
- DTV Movie Ratings
- DTV MyMedia
- DTV Remote Control Basics
- DTV Rentals
- DTV Search
- DTV Set Top Box
- DTV My Library
- DTV Remote Control Basics
Voice Mail
Watch TV Everywhere
WTVE
- Does watching watchTVeverywhere count against my mobile data plan?
- How many different devices can I use?
- Which watchTVeverywhere programs can I watch?
- How do I access watchTVeverywhere from my smartphone or tablet?
- How do I access watchTVeverywhere from my computer or laptop
- How do I use watchTVeverywhere?
- Will other networks become available on watchTVeverywhere?
- Why aren’t all programs available on watchTVeverywhere?
- What programs are available on watchTVeverywhere?
- Where can I watchTVeverywhere?
- How much does watchTVeverywhere cost?
- How is watchTVeverywhere different from something like Hulu or Netflix?
- What is watchTVeverywhere?