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Internet/iVideo/Telephone Call Center Hours
Monday - Friday: 7:00 A.M. – 8:00 P.M.
Saturday: 8:00 A.M. – 8:00 P.M.
Sunday: Closed
888-782-2667
(please leave a voice mail or send an email for a callback)
Customer Experience Center Hours
Monday - Saturday: 7:00 A.M. – 8:00 P.M.
Sunday: Closed
800-641-2732
(please leave a voice mail or send an email for a callback)
Cellular Resolution Center Hours
Monday - Friday: 8:00 A.M. – 8:00 P.M.
Saturday: 9:00 A.M. – 5:00 P.M.
Sunday: Closed
800-375-0850
(please leave a voice mail or send an email for a callback
Security Alarm Systems Tech Dispatch Center
Monday - Friday: 8:00 A.M. – 5:00 P.M.
888-357-0027 select option #2
(Nights & weekends please leave a voice mail )
GoPioneer SmartHub
It's quick and easy to view your services, bills or pay your Pioneer bill online
Test your internet speed
Check the speed of your internet/WiFi to your connected devices.
What is Mbps, download, upload and ping?
Mbps - Megabits per second shows how fast you can stream movies or upload and download files.
Download Speed - Download speed measures how fast data travels from the Internet to a device. When you stream video, stream music, or view a website, the information is downloaded to your device.
Upload Speed - Upload speed measures how fast data travels from your device to a location or site on the Internet. When you upload videos, photos, or files to a site, the information is uploaded to the internet.
Ping (Latency) - Ping is the amount of time it takes for your network to transfer information from your computer to a remote server and back. There will always be some amount of latency over your network, but the lower this number, the better your performance will be. Typically, you want to keep a close eye on ping for online gaming, as high latency can result in a noticeable delay between your actions in the game and the actions of the other players.
What does this speed test measure?
It's important to differentiate between the speed of the Internet connection 'to your home' and the speed that reaches an individual device 'within your home' because they're two very different measurements.
Internet speed tests, like this one, measure the latter, or the speed reaching the device running the test. These test results are often lower than your plan speed due to various factors outside your Internet provider's control, including WiFi conditions and device capabilities.
How are coverage and Internet speed related?
Good coverage means your device is getting a strong WiFi signal. That strong signal will also deliver as much speed as your device can handle. As you move away from your modem/router, signal strength diminishes, slowing upload/download speeds and reducing coverage. The placement of your modem/router is the key to ensuring both coverage and speed for your devices.
What factors affect my download and upload speeds?
Your speed results may vary based on many things, including but not limited to:
- Device or connection type
- Number of connected devices
- Network congestion
- WiFi signal strength
How does my modem/router impact Internet speed?
Your home WiFi connection is only as good as your modem/router since all devices connect through it. We upgrade our smartphones regularly but often neglect to upgrade the actual devices that connect us to the Internet. A modem/router that's a generation or two behind may not be able to deliver the fastest broadband speeds to the latest devices. If you have an older modem/router consider an upgrade. you move away from your modem/router, signal strength diminishes, slowing upload/download speeds and reducing coverage. The placement of your modem/router is the key to ensuring both coverage and speed for your devices.
How does my device affect Internet speed?
Different devices handle speeds differently depending on make, model, and age. Consider the speed of a race car compared to a minivan. You wouldn't expect the same top speeds, and the same is true of your devices.
Can other devices on my network impact Internet speed?
The Internet speed delivered to your home is shared among all your devices. If there are too many devices connected and using the Internet at once, there may not be enough speed to go around. The result will be a slow-down across all your devices.
How much speed does a device need?
Multiple factors will determine if you have adequate speed. You should consider how you use the internet, the size of your household, and which activities happen at the same time.
Depending on the activity, your device will need different connection speeds to operate smoothly. When downloading large files, the more speed, the better.
Download Speed | Activities |
1.5 Mbps or less | General browsing, email, social media, music streaming, video chat |
3 - 4 Mbps | SD Video streaming |
10 Mbps | HD Video streaming & group video calls |
5 - 8 Mbps | Large file downloads |
25 Mbps or less | Remote work or learning (varies by activity) |
25 Mbps or more | 4K (UHD) Video streaming |
Generally, a speed test, particularly for higher bandwidth speeds, is dependent on many factors. Each speed test is testing the individual device capability on which the speed test was run. A true speed test requires up to 64 simultaneous tests of speed from a single device. No current web browser is capable of running that many simultaneous connections. Some web browsers can run more simultaneous connections than others. We recommend using FireFox for speed tests at this time. It has the highest capability of measuring the results of a speed test with 32 simultaneous connections, but even this is not enough for a full gig test. Also impacting the test results could be the wifi network if a speed test is run over wifi. Even with a wired connection, not all routers can handle 1 Gb speeds. In some cases, today's devices may not be capable of utilizing a gig of speed. However, depending on the number of devices used in the home, a gig service can dramatically decrease the number of trouble-related issues a customer has when utilizing the Internet service. A gig service removes all doubt when it comes to the number of devices connected in the home and can improve many uses of the Internet that customers chose when they subscribe to a broadband service.
Looking for something? Let’s find it!
Watch quick how-to-videos
GoPioneer SmartWifi
YouTube
GoPioneer SmartWiFi - Setting Up Your Wi Fi and App
GoPioneer SmartWiFi - An Introduction to the Main Dashboard of the App
GoPioneer SmartWiFi - Learn about the Settings Menu in the App
GoPioneer SmartWiFi - Connecting Wired Devices to Your System
GoPioneer SmartWiFi - Your Guide to People Places and Things
GoPioneer SmartWiFi - How to Change your Network Name and Password
GoPioneer SmartWiFi - Performing a Bandwidth Test Using the App
GoPioneer SmartWiFi - Learn about Connected Devices in your Network
GoPioneer SmartWiFi - Setting up a Guest Network
GoPioneer SmartWiFi - How to Set Up Alexa
GoPioneer SmartWiFi - View Network Usage with the App
GoPioneer SmartWifi - Learn How to Enable and Disable Applications Using the App
GoPioneer SmartWiFi - Setting Up Your Mesh u6
GoPioneer SmartWiFi - How to set up your mesh GigaSpire u4 version
Protect SmartWiFi - Learn More About Protect SmartWiFi
Protect SmartWiFi - Setting up Basic Parental Controls
Experience SmartWiFi - Learn how to set up profiles - Enhanced Parental Control
Experience SmartWiFi - Learn how to Add Filters to Profiles - Enhanced Parental Control
Experience SmartWiFi - How to set up my priorities
Experience SmartWiFi - Learn how to set Screen Time Limits - Enhanced Parental Control
Experience SmartWiFi - Learn How to View Usage - Enhanced Parental Control
Experience SmartWiFi - Learn About Notifications - Enhanced Parental Control
Pioneer iVideo
YouTube
Downloading Pioneer iVideo App to Amazon Fire TV Stick
SmartHub
YouTube
GoPioneer SmartHub Tutorial: How to view detailed cellular usage info
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